ITILv4 and itsVALUE - Introducing Value into IT-Service Management
In 2020, the new ITIL 4 standard was introduced. ITIL standardization had and still has a big influence on how IT-Service Management is seen and performed in practice. Thus, the new standard is expected to have a high impact as well. A key element of ITIL 4 is the strong focus on Stakeholder Value in the analysis of IT-Services. itsVALUE method and Modeller provide means to model and analyse value delivery in IT-Services and thus can be used Service Design in an ITIL 4 context. We will discuss the concepts, development, and evaluation of the approach.
Lecture at NEMO2021
Date/Time: Wednesday, July 28, 2021 at 12:15